AI enabled HR Service Delivery model
We help businesses redesign their HR service delivery model so leaders and employees get the right support, faster. We work with organisations to assess their current HR operating model, identify where work is being handled manually or inconsistently, and redesign the flow of support across Tier 0 self-service, Tier 1 shared services, Tier 2 advisory, Tier 3 centres of expertise and specialist support.
This includes clarifying roles, improving case triage, simplifying employee and manager access to HR support, and identifying practical opportunities to integrate AI — from policy guidance and knowledge hubs through to smarter case routing, trend analysis and predictive workforce insights.
The outcome is a more efficient, consistent and scalable HR function that reduces administrative load, improves employee experience and gives HR leaders better data to support business decisions.
Part - time / Fractional HR Executive Support
If your business is undergoing a transition for your senior HR roles, we can provide comprehensive executive HR support through:
- An interim CPO, GM, or Head of HR to assist you in managing your transition effectively.
- A thorough review of your HR function, operating model, and talent to ensure optimal organisational design.
- Conducting a HR Executive Search to find your next HR Executive.
If your business is scaling, we offer:
- Part-time Chief People Officer or Head of HR to facilitate your growth.
- IPO support to help navigate the complexities of going public.
- M&A support to ensure smooth transitions during mergers and acquisitions.
Additionally, we provide access to Australia's best executive coaching, supporting your executive leaders in their growth and development. Our panel of coaches has experience with leaders across major sectors including banking, infrastructure, government, and mining.
Organisational Design
LUME Partners helps businesses design structures that support strategy, performance and growth. We work with organisations to assess whether their current structure, roles, accountabilities and ways of working are helping or holding the business back.
Our approach focuses on practical design, clear decision-making and sustainable implementation, so teams understand how work should flow and where accountability sits.
We can support with:
- Current-state organisational reviews.
- Future-state structure and operating model design.
- Role clarity, accountabilities and decision rights.
- Workforce and capability alignment.
- Implementation support for structural change.
IPO Support
Our IPO support services offer vital assistance to companies preparing to transition from private to public within a 12-month timeframe. This service provides executive HR support through advisory services that establish the necessary practices, processes, engagement policies, and forums for all aspects of HR, optimizing the people function effectively.
This service includes but is not limited to:
- Advisory services to set up a Remunerations Committee, incorporating salary benchmarking of executive salaries.
- Advisory services on incentives plans for employees, ensuring alignment with company strategies.
- A comprehensive review of all HR-related policies and procedures, including the establishment of relevant HR policies if none exist.
- Advisory on HRIS if required, facilitating efficient organisational design.
- Advisory services to create a relevant HR structure and plans that support the company's strategic objectives.
- Review of the onboarding process and compliance learning for new employees.
- Advisory on Employee Engagement Surveys to enhance workplace satisfaction.
- Guidance on cascading performance goals and KPIs to employees, ensuring alignment with overall business targets.
Mergers and Acquisition (M&A) Support
Our M&A support offers comprehensive due diligence for human resources, assisting companies navigating a merger or acquisition. This service includes, but is not limited to:
- Employment Contracts & Policies assessment
- Cultural Integration
- Succession Bench Strength & Leadership Alignment and assessment
- Flight Risks & Retention Assessment
- Compensation & Benefits Alignment, including salary benchmarking
- Organisational Structure assessment and advisory, focusing on effective organisational design
- Employee Communication & Change Management
- Workforce Capability Analysis
- HR Technology & Systems Assessment
Additionally, we provide executive HR support and IPO support to ensure a smooth transition during these significant business changes.
Executive Salary Benchmarking and Compliance
LUME Partners provides executive salary benchmarking support for organisations that need clear, credible and market-informed remuneration insights.
Our executive benchmarking tool is designed for Australian businesses and is already trusted by large organisations to support executive remuneration decisions. We help Boards, CEOs and People leaders understand how executive roles compare to the market, taking into account role scope, organisation size, industry context, accountability, complexity and remuneration mix.
We can support with:
- Executive salary benchmarking for individual roles or full leadership teams.
- Market positioning and remuneration range recommendations.
- Advice on fixed pay, STI, superannuation and total reward.
- Board and Remuneration Committee-ready summaries.
- Support for hard-to-benchmark hybrid or emerging executive roles.
HR compliance is becoming more complex, and businesses need confidence that their leaders understand the key obligations, risks and changes impacting their workforce.
LUME Partners helps organisations ensure their executive teams and people leaders are across the necessary HR, employment and workplace compliance issues. We provide practical guidance on current regulations, emerging obligations and people-related risks, helping businesses identify where exposure may exist and what needs to be done to mitigate it.
We can support with:
- HR compliance reviews and risk assessments.
- Executive and leader briefings on key workplace obligations.
- Support with policy, process and governance updates.
- Identification of gaps across employment, conduct, psychosocial safety and workforce practices.
- Practical action plans to reduce risk and improve compliance confidence.
Capability and Leadership Development
LUME Partners helps organisations build practical leadership, management and workforce capability that is aligned to business priorities, not generic training programs.
We work with executive teams, people leaders and frontline managers to identify capability gaps, design targeted development solutions and embed new ways of working that improve performance, accountability and confidence.
We can support your business through:
- Leadership capability assessments and development plans.
- Practical manager programs that build confidence in performance, feedback, change and team leadership.
- Executive coaching and leadership team effectiveness sessions.
- Capability frameworks linked to roles, strategy and future workforce needs.
- Succession planning, talent reviews and high-potential development.
- Bespoke workshops for culture, change, communication and accountability.
Our focus is simple: build the capability your business needs to perform, grow and change.
Culture Review
LUME Partners helps businesses understand what is really happening beneath the surface of their organisation. Our culture reviews identify the behaviours, leadership patterns, team dynamics and operating issues that may be impacting performance, engagement and trust.
We provide an independent view of where culture is working well, where risks or misalignment exist, and what actions are needed to strengthen the organisation.
We can support with:
- Culture diagnostics and stakeholder interviews.
- Leadership and team effectiveness reviews.
- Engagement, trust and behaviour assessments.
- Practical recommendations and action plans.
- Support to embed stronger ways of working.
Succession Planning and Talent Management
LUME Partners helps businesses identify, develop and retain the people they need for future success. We work with organisations to assess critical roles, understand bench strength, identify high-potential talent and build practical succession pathways.
Our approach connects talent decisions to business strategy, leadership capability and future workforce needs, so organisations are not relying on informal views or last-minute replacement planning.
We can support with:
- Succession planning for critical roles.
- Talent reviews and 9-box calibration.
- High-potential identification and development.
- Leadership pipeline and bench strength assessment.
- Practical development plans for future-ready leaders.
Team Effectiveness
Team effectiveness workshops and sessions focus on enhancing team dynamics, aligning team goals with organisational objectives, and overcoming challenges through customised problem-solving sessions.
This service includes but is not limited to:
- Client briefing to understand requirements
- Consultation with key stakeholder groups (x3 key stakeholders and x2 group sessions)
- Design of session(s)
- Creation of all materials required for the session
- Client review and sign off (2 rounds of review)
- Engagement with session attendees
- Facilitation of session
- Debrief and summary / next step actions sent to client
Engagement Surveys
Our engagement survey deployment services encompass designing customized surveys, managing a seamless rollout, and analyzing results to create actionable plans aimed at enhancing productivity and engagement.
This service includes but is not limited to:
- Client briefing to understand requirements
- Development of a project plan with client endorsement (including communications and stakeholder plan)
- Establishing a stakeholder champion network
- Design of the survey (if needed)
- Testing of the survey
- HRIS data cleanse and upload
- Deployment of the survey
- Reporting of results
- Debrief of results
- Action planning
- Communication and deployment plan for actions related to organizational design and salary benchmarking.
Performance and Development
Our performance and development framework services encompass providing executive HR support, designing clear performance metrics, implementing structured review processes, and integrating development plans that align with business goals.
This service includes, but is not limited to:
- Client briefing to understand requirements
- Development of a project plan and client endorsement (including a communications and stakeholder plan)
- Establishment of a stakeholder champion network
- Design of the performance framework (if needed)
- Pilot of the framework and revision
- Deployment of the framework (including the cascade of company goals, KPIs, values, and organisational design considerations, as well as salary benchmarking).
DEI & RAP
Our DEI strategy and Reconciliation Action Plan services include:
- Developing tailored DEI strategies, plans and implementing programs
- Creating actionable Reconciliation Action Plans
This service encompasses, but is not limited to:
- Client briefing to understand requirements
- development of a project plan with client endorsement (including communications and stakeholder plans)
- design of DEI plans and RAPs (including multiple rounds of feedback)
- finalising the strategy for sign-off and handover.
People Strategy and Plan
Our People Strategy and Plans services encompass the design of people strategies and associated plans aimed at driving the business’s goals, productivity, engagement, and performance. This service includes, but is not limited to:
- Client briefing to understand requirements
- Development of a project plan and client endorsement (including communications and stakeholder plan)
- Agreement on design principles
- Design of People Strategy and Plans (which includes multiple rounds of feedback)
- Finalisation of strategy, plan, and handover