LUME PARTNERS

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    • Home
    • Our services
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  • Home
  • Our services
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  • Contact Us
Business Transformation and RestructuringOrganisational DiagnosticOrganisational Development and Culture Organisational Coaching

Please note the service inclusions are to be agreed with clients and the below only provides a guide

Organisational Design

Our organisational design services help businesses align their structure, roles, and processes with strategic goals. We collaborate with clients to optimise workflows, define clear accountabilities, and enhance team effectiveness, fostering adaptability and growth. 


This service includes but not limited to:

  • Understanding rationale for design and key outcomes
  • Defining Vision, mission and accountabilities 
  • Cleansing existing data and current org structures
  • Developing and agreeing design principles 
  • Designing Functional models 
  • Designing future state Organisational Structures
  • Developing Job Descriptions 
  • Defining and managing impacts 

Program Management

Our program management services for organisational design projects ensures the successful planning, coordination, and execution of initiatives that reshape structures and processes. We oversee timelines, resources, and stakeholder alignment, ensuring seamless implementation and measurable outcomes, while minimising disruption and driving organisational transformation.


This service includes but not limited to:

  • Developing roadmap for organisational design 
  • Agreeing milestones and accountabilities 
  • Developing governance structure for Organisational design 
  • Developing risk and issue log
  • Facilitating organisational design 
  • Setting up and coordinating governance and reporting 
  • Post Implementation review

Implementation Support

Our organisational design implementation support includes developing communication plans to manage stakeholder engagement, creating detailed role descriptions and workforce plans, and providing training to upskill teams for new structures. 


This service includes but not limited to:

  • Job descriptions development
  • Employee workshops:

                 Dealing with ambiguity and change

                 Resume writing and interview skills training

  • Leader change management Coaching 
  • Employee consultation and support 

Business Process Engineering

Our business process reengineering services focuses on transforming core workflows to improve efficiency, reduce costs, and enhance customer value. We work with clients to analyse, redesign, and streamline processes, leveraging innovative approaches drive operational excellence and deliver measurable results.


This service includes but not limited to:

  • Process Mapping 
  • Process Analysis 
  • Process Redesign 
  • Automation and Technology Integration (where applicable)
  • Developing Performance Metrics and KPIs 
  • Conducting Stakeholder Engagement 
  • Change Management 
  • Risk Management 
  • Developing documentation for standardisation  

IPO Support

Our IPO support services provide assistance to companies who are about to transition from private to public within a 12-month timeframe. This service provides advisory services to set up the necessary practices, processes, engagement, policies and forums for all facets for HR and optimise the people function.


This service includes but not limited to:

  • Advisory services to set up Remunerations Committee
  • Benchmarking of Executive salaries 
  • Advisory services on incentives plan for employees
  • Review of all HR relates policies and procedures (if there are none, set up of all relevant HR policies and procedures)
  • Advisory on HRIS if required
  • Advisory services to set up relevant HR structure and plans to deliver company strategy
  • Review of onboarding process and compliance learning for new employees
  • Advisory on Employee Engagement Surveys
  • Advisory on cascading performance goals and KPIs to employees

Mergers and Acquisition (M&A) Support

Our Mergers and Acquisition support provides due diligence for human resources for any companies going through a merger or an acquisition.


This service includes but not limited to:

  • Employment Contracts & Policies assessment
  • Cultural Integration
  • Succession Bench Strength & Leadership Alignment and assessment 
  • Flight Risks & Retention Assessment
  • Compensation & Benefits Alignment
  • Organisational Structure assessment and advisory
  • Employee Communication & Change Management
  • Workforce Capability Analysis
  • HR Technology & Systems Assessment  

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Desktop Diagnostic

Our desktop diagnostic provides business leaders with a structured assessment of their company’s performance, processes, and overall health from data points companies already have available. It identifies strengths, weaknesses, opportunities, and threats across critical areas such as strategy, operations, culture, leadership, and workforce capabilities. In summary, our team will help you analyse and recommend actions.


This service includes the review of existing data points available in your company for the following:

  • Customer feedback
  • Engagement Surveys
  • HR data (turnover + recruitment)
  • Revenue data
  • Two meetings to validate outputs
  • Draft report of findings
  • Final reports of findings delivered to Executive Sponsor with recommendations

Regular Diagnostic

Our regular diagnostic goes beyond the desktop diagnostic and offers more quantitative and qualitative insights gathered from engagement with your employees.


Desktop diagnostics plus:

  • 1:1 meeting with all executive members
  • Up to 4 focus group (up to 10 in a group) with employees 
  • 1 Executive group meeting  
  • Coordinate and facilitate engagements  

In-depth Diagnostic

In addition to the regular diagnostic, the in-depth diagnostic will get data points from customers, suppliers and comparisons with your top competitors. It will also include deeper engagement with your employees.


Regular Diagnostic plus:

  • Weekly meeting with Project sponsor (CEO or Executive member) 
  • Coordinated 1:1s with up to 5 clients
  • Coordinated 1:1s with up to 3 suppliers
  • Deployment of agreed survey to employees (sample or boarder)  
  • Comprehensive report with key findings and recommendations   

Culture Review

Our culture review service assesses organisational values, behaviors, and practices to identify strengths, gaps, and opportunities for alignment with business goals, fostering a positive, inclusive, and high-performing workplace environment.


This service includes but not limited to:

  • Comprehensive report including analysis of culture strengths, weaknesses, and opportunities
  • Employee Insights with a summarised survey, interview, and focus group feedback (number to be agreed with client)
  • Cultural Alignment Assessment
  • Actionable Recommendations to improve culture
  • Leadership Briefing (number to be agreed with client)
  • Implementation Roadmap

Custom Diagnostic

Our custom diagnostic service is customisable dependant on the level of insight and engagement companies are after.


Clients can review the list of diagnostic tool and packages and outline their preferences. Once the briefing with the client occurs, we will outline our recommendation along with client’s request and agree on the path forward.  

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Capability and Leadership Development

Capability and Leadership development services includes designing and delivering customised programs to uplift capability in companies and drive productivity, engagement and performance to drive business outcomes. 


This service includes but not limited to:

  • Client briefing to understand requirement
  • Development of strategy and work plan including validation with client stakeholders
  • Design of capability assessment tool
  • Design of capability / leadership program 
  • Delivery and facilitation of program 
  • Post implementation review (inc. pre post and post capability assessments) and business impact assessment 

Succession Planning and Talent Management

Our succession Planning and Talent Management services includes helping clients identify, develop, and strategically position talent within your organisation.


This service includes but not limited to:

  • Client briefing to understand requirement
  • Agreeing on methodology, process and tools to understand talent and map succession 
  • Conducting briefing sessions with executive team
  • Facilitating sessions to identify and categorise talent and succession for leadership and key/critical roles
  • Validating and calibrating results
  • Building plans to manage and mitigate talent risks
  • Providing final output to client

Team Effectiveness

Team effectiveness workshops and sessions include facilitating workshops to improve team dynamics, aligning team goals with organisational objectives, and addressing challenges through tailored problem-solving sessions.


This service includes but not limited to:

  • Client briefing to understand requirement
  • Consultation with key stakeholder groups (x3 key stakeholders and x2 group session)
  • Design of session(s)
  • Creation of all materials required for session
  • Client review and sign off (2 rounds of review)
  • Engagement with session attendees
  • Facilitation of session
  • Debrief and summary / next step actions sent to client 

Engagement Surveys

Our engagement survey deployment services includes designing customised surveys, managing seamless rollout, and analysing results to develop actionable plans to improve productivity and engagement. 


This service includes but not limited to:

  • Client briefing to understand requirement
  • Development of project plan and client endorsement (inc. comms and stakeholder plan)
  • Stakeholder champion network
  • Design of survey ( if needed)
  • Testing of survey 
  • HRIS data cleanse and upload
  • Deployment of Survey 
  • Report of results 
  • Debrief of results
  • Action planning 
  • Communication and deployment plan for actions

Performance and Development

Our performance and development framework services includes designing clear performance metrics, implementing structured review processes, and integrating development plans aligned with business goals. 


This service includes but not limited to:

  • Client briefing to understand requirement
  • Development of project plan and client endorsement (inc. comms and stakeholder plan)
  • Stakeholder champion network
  • Design of performance framework ( if needed)
  • Pilot of framework and revision
  • Deployment of framework (inc. cascade of company goals, KPIs and values)

DEI & RAP

Our DEI strategy and Reconciliation Action Plan services includes developing tailored DEI strategies, creating actionable Reconciliation Action Plans, and providing guidance on implementing initiatives. 


This service includes but not limited to: 

  • Client briefing to understand requirement
  • Development of project plan and client endorsement (inc. comms and stakeholder plan)
  • Design of DEI plans and RAPs (inc. multiple rounds of feedback)
  • Finalise strategy, sign-off and handover 

People Strategy and Plan

Our People Strategy and Plans services includes facilitating design of people strategies and associated plans to drive the business’s goals, productivity, engagement and performance. 


This service includes but not limited to:

  • Client briefing to understand requirement
  • Development of project plan and client endorsement (inc. comms and stakeholder plan)
  • Agreement on design principles 
  • Design of People Strategy and Plans (inc. multiple rounds of feedback)
  • Finalise strategy, plan and handover

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Organisational Coaching

Our Coaching panel service provides companies with high quality individual coaching for mid and executive level roles.


This service includes but not limited to:

  • 1:1 individual coaching between coach and individual being coached:

                        Executive Level

                        Mid-management Level 

  • Use of diagnostic tools like LSI, HBDI, Strengths profile, or any other tool 

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